Account deletion

Delete your CarLog data

CarLog uses a device-linked service identity for credits, usage limits and purchases. Android versions that offer email sign-in can also use an existing account. You can request deletion of eligible service-side records associated with the relevant identity, and manage locally saved records separately.

Delete local data yourself

Maintenance records, original receipt images and reminder settings are saved on your device. Remove records using available app controls or uninstall CarLog, and manage device backups separately. Removing local content does not itself delete service-side records.

Request deletion in the app (where available)

  1. Open CarLog and tap the Settings gear icon on the home screen.
  2. Tap Delete account.
  3. Tap Send request. The app binds the request to the current service identity and shows Request received once it is accepted. This confirms receipt of the request, not completed deletion; you do not need to copy a device identifier to send this in-app request.

If your installed version of CarLog does not offer Delete account at this location, use the email instructions below instead.

Sending a request does not immediately erase service records. It needs review, and we may need information to verify the relevant identity and determine which records can be deleted or must be retained. Processing time depends on that review and applicable requirements. Contact support to follow up.

How to request service-side deletion

  1. Email us at the address below.
  2. Use the subject line Delete CarLog account data.
  3. Include the app name CarLog.
  4. If you used an existing account on Android, include its email if applicable. A device identifier is not required by these email instructions; the app may not display one.
  5. If you made a purchase, you can include the Apple or Google order ID to help identify relevant purchase records. If you did not make a purchase, an order ID is not needed.
Email [email protected]

Data covered by a deletion request

  • Device-linked or existing-account identifiers and associated credit, usage, purchase or access records that can be located and are eligible for deletion.
  • Product-interaction and diagnostic records tied to that identifier, where reasonably locatable.
  • Other personal data tied to that identifier, unless we must retain it for a limited legal or security reason.

Deletion of eligible service records is subject to identity verification and the retention exceptions below. The in-app request automatically identifies the current service identity; an email alone may not be sufficient to locate an anonymous device.

What may be retained

Purchase, transaction, refund, tax, legal, fraud-prevention or security records may need to be retained for applicable requirements. Apple and Google keep their own purchase history independently of us.

Cancel a subscription separately

Requesting deletion does not cancel an active App Store or Google Play subscription. To stop future charges, cancel it in the store where you subscribed.

Need help?

If you need help with a request, contact [email protected] and identify CarLog and any applicable account or purchase information. We may need more information to verify and locate the relevant records; email alone may not identify an anonymous device.